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From online banking to credit cards, loans to mortgages, we pick 12 websites for each category helping you make the right decision for the right reasons.
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NCB Cooperation
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NCB is a federally chartered and wholly owned subsidiary of the National Consumer Cooperative Bank. NCB grew from a $9 million community savings bank into a nationwide financial services private banking company managing over $1.6 billion in assets.
Online Services: 6/10
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Just what services does this online bank offer? Can customers log-in to accounts and check balances, statements, pay bills, deposit and transfer money? If so, how easy is it to do?.
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NCB provides access checking and savings accounts, the transfer of funds between accounts, paying bills online, exporting data into Quicken and the creation of reports. There is also ‘Treasury 24/7 Online Cash Management’ and a wide range of ‘Members Only’ services.
Navigation : 6/10
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How easy is it to navigate around the site? We tried and tested it out and graded..
Site navigation is really easy with NCB. The portal features a clean layout with large titles. There is no clutter and it’s effortless moving from one category to the next, such as Online Banking, the NCB story, Bank & Save, Finance & Grow and See Your Impact.
Innovation: 6/10
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Why is it different to other online banks? We graded on originality and innovation..
NCB positions itself as the people’s champion. It offers simple yet effective banking services to meet a variety of client’s needs within an online bank account. All the typical banking products are available, as are loan products and other common resource tools.
Accounts : 7/10
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What range of accounts is available on this site? Are there options for personal or business accounts? Checking and saving? We evaluate the options..
A wide array of online bank account options are available including: personal/business checking and savings accounts, business online banking, lockbox and payment processing, coin and currency services and remote deposit capture.
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Social Options : 9/10
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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..
NCB has done a fine job of getting into the social networking buzz. They provide access buttons to LinkedIn, Facebook, Twitter and YouTube.  They are definitely ahead of the pack in the online banking department.
Support : 8/10
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Can you contact the site with queries? This grades the email support, live chat and telephone contacts available to users..
There is a contact us support form available on site. It’s one that requires completing multiple boxes and then submitting and waiting for an email or telephone response. Not the greatest – definitely needs more bite here.
Branch Locator : 7/10
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How easy is it to find addresses of the nearest bank branch? Is there a map of branches? Are opening hours and other useful information given? We found out..
By clicking on the ‘Locations and Hours’ link, clients are directed to a page which lists all the branches of NCB. There are addresses, phone & fax numbers listed. It’s not elegant or sophisticated, but it details the information simply and clearly
Privacy : 9/10
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Is this site safe? Does the site protect my personal information? Is the privacy policy easy to find? Will this site bombard me with emails or share my details with other sites? Is this site recommended or verified by a regulator?.
The site offers high levels of safe and secure online banking. In accordance with standard industry privacy policies NCB offers clients the option of receiving marketing offers. It uses SSL with 128-bit encryption plus certification from a recognized Certification Authority.

 
 
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Total Ranking:
7.00/10
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Today, money and the internet are intertwined. So it's important to manage your money. Find out which banking sites offer the best services and which ones you should shun. Here is our selection for Online Banking..
Total Rank
Email Support
Number of Pages
Telephone Support
Live Chat
Online Services
Navigation
Innovation
Accounts
Social Options
Support
Branch Locator
Privacy
Email Support
Line & Area chart
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All (5 years)
 

Web Address: www.ncb.coop
Country: US
Parent Company: National Consumer Cooperative Bank
Launched: 1988
Category: Online Banking

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Web Address: www.ncb.coop
Country: US
Parent Company: National Consumer Cooperative Bank
Launched: 1988
Category: Online Banking

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ING Direct
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